“The best service to the citizens in the area”, this is how Nieves Moreno, councillor for modernization, described the citizen services that the Pilar de la Horadada City Council provides, without prior appointment and with a high degree of satisfaction among the residents.
Moreno said that the visitor “gets everything done in the same morning” with even residents from other towns carrying out their procedures in Pilar de la Horadada.”
A good part of the efficiency is due to the commitment that the town hall team demonstrates in the performance of their tasks, focusing their efforts on providing solutions to all matters that the public raise. The face-to-face services carried out successfully were close to 26,000 in 2022 and at the end of 2023 they exceeded 28,000, without taking into account the procedures carried out through the electronic office.
A number of other municipalities in the area have approached the Pilar de la Horadada Council to learn first-hand how the Public Service works. The most recent Ayuntamiento to visit the facilities and seen first-hand how they work were from Guardamar del Segura and Torre Pacheco (Murcia) who were also interested in the security and video surveillance system that is operating in Pilar de la Horadada.
Moreno said that in the municipality of Pilar de la Horadada there are “33 state-of-the-art video surveillance cameras with license plate readers, to which another 22 new cameras will be added in the coming months.”
The municipalities of Torrevieja, Orihuela, Villajoyosa, San Pedro del Pinatar and Los Alcázares (Murcia) have also been interested in the operation of the services and the infrastructure in Pilar de la Horadada.
